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Frequently Asked Questions
Your most common questions, answered in one place
Account Setup & Management
Guest purchases are supported, but creating an account enables you to track your transactions and view your complete order archive.
Completely secure. We employ bank-level SSL encryption and maintain strict confidentiality - your data remains private and protected.
Click the "Forgot Password" link on the login page and follow the recovery process to set a new password.
To modify your email address, please contact our customer Support department.
Log into your account and visit the "Purchase History" area.
Billing & Transactions
We accept all major credit cards (Visa, MasterCard).
You'll receive an order confirmation email with your game key once the payment is authorized.
Some games may have quantity restrictions to prevent misuse.
Receipts are sent to your email and are also available for download in your account's order management section.
Game Key Information
You'll receive a key that activates on platforms such as Steam and more.
Your key is emailed instantly after payment approval. Also check your spam folder.
Ensure you're redeeming on the correct platform. If issues persist, contact our Support for immediate help.
Delivery is typically instant, though in exceptional cases may take up to 20 minutes.
Absolutely! You can forward the key email or use the recipient's email during checkout.
Common Problems & Solutions
First verify platform compatibility and regional restrictions. If the issue continues, reach out to our Support team.
Confirm your system meets the game's requirements and your platform client (like Steam) is updated.
Contact our Support team right away. We'll verify and provide the correct key.
We help with key and platform issues, but for in-game problems or crashes, please contact the game's technical support.
Refund Policy
Yes - unused keys can be refunded within 14 days of purchase.
Contact our Support team with your order number. We'll guide you through the refund procedure.
Since orders are fulfilled instantly, cancellations are only possible if the key hasn't been viewed or used.
Once approved, refunds are typically processed within 3-5 business days, depending on your bank.
Used or activated keys, and region-restricted purchases made in error, cannot be refunded.
Help & Support
Use our Support page, live chat system, or reply to your order confirmation email. We're available 24/7.
Yes, our customer service supports several languages.
Of course! After your purchase, you'll receive an invitation to rate your experience and provide feedback.
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